At PJK MARKETING LLP, we are committed to providing quality products and services to our valued customers. We aim to address all your concerns and ensure a satisfactory resolution for any issues you may encounter. Please read our Return and Refund Policy carefully to understand your rights and obligations.

Damaged or Incorrect Products

If you receive a damaged product or an incorrect item, we offer a straightforward replacement or refund process. Please follow the steps below:

  1. Notification Period: Notify us within 24 hours of receiving the product to initiate the return process.
  2. Evidence Submission: Provide clear digital photos and a video of the damaged or incorrect product. Send these details to our customer support team at pjd99246@gmail.com
  3. Return Process:
    • Our team will review the evidence and arrange a return pick-up through our trusted logistics partner.
    • Ensure that the product is returned in its original condition, including all tags, packaging materials, invoices, and other documentation.
  4. Replacement or Refund:
    • After receiving and inspecting the returned product, we will either dispatch a replacement or process a refund within 15 business days.

Conditions for Returns and Refunds

  • Products must be returned in their original, unused condition with all tags and packaging intact.
  • Refunds will not be issued for products that show signs of use, tampering, or improper handling.
  • We reserve the right to reject returns that do not comply with our policy guidelines.

Refund Policy

  • Refunds are issued to the original payment method used for the purchase.
  • Processing time for refunds may vary depending on your payment provider.
  • For transactions involving bank transfers or other payment modes, additional documentation may be required to process the refund.

Delivery Damage

You must inspect your order for damages at the time of delivery. If the packaging appears damaged:

  • Record the driver’s name and write “DAMAGED” or “PENDING INSPECTION” on any delivery receipt documents.
  • Notify us within 24 hours and provide photographs or videos of the damaged product and its packaging.

Customer Support

For any further assistance or inquiries, please contact our customer support team:

  • Email: pjd99246@gmail.com 
  • Phone: 9974880203

Thank you for choosing PKG MARKETING LLP. We value your trust and are committed to ensuring your satisfaction.